✔ Manufacturing defects in materials or workmanship

✔ Structural issues caused by craftsmanship errors

✔ Faulty finishing or premature wear caused by a manufacturing defect

✔ Applies only to products purchased directly from The Official Staunton Chess Company

✔ Covers manufacturing defects only

✘ Does not cover accidental damage, misuse, water damage, or unauthorised modifications

✘ Normal wear and tear is not covered under the warranty

Step 1: Contact us at sales@officialstaunton.com with your order details and a description of the issue

Step 2: Provide clear photographs showing the problem

Step 3: Once reviewed and approved, we will arrange an appropriate repair or replacement