Chess Sets Warranty at Official Staunton UK
3-Year Warranty
Additional protection against qualifying manufacturing defects in chess pieces and chess boards purchased directly from Official Staunton.
Confidence in the craftsmanship of your chess equipment
At The Official Staunton Chess Company, we take pride in the materials, workmanship and finishing of our chess equipment.
Our 3-year warranty provides additional protection for qualifying chess pieces and chess boards purchased directly from us where a genuine manufacturing defect becomes apparent during the warranty period.
3-Year Cover
Additional warranty protection against qualifying manufacturing defects for three years from purchase.
Covered Products
Applies to qualifying chess pieces and chess boards purchased directly from The Official Staunton Chess Company.
Straightforward Claims
Contact us with your order information, a description of the issue and clear photographs so we can assess the problem.
What the warranty covers
Subject to the terms of this warranty, cover is intended for faults attributable to the way the product was manufactured rather than damage arising through normal ownership or external causes.
- Manufacturing defects in materials or workmanship.
- Structural faults caused by a manufacturing or craftsmanship error.
- Defective finishing where the issue results from manufacture rather than ordinary use.
- Other faults which we determine are attributable to the original manufacturing process.
Eligibility
- The product must have been purchased directly from The Official Staunton Chess Company.
- The claim must relate to a qualifying chess piece or chess board covered by this warranty.
- We may ask for your order number or other reasonable proof of purchase.
- The reported problem must be assessed as a manufacturing defect.
What the warranty does not cover
This manufacturer warranty is not intended to cover damage caused after supply by circumstances unrelated to manufacture.
- Accidental damage, impact or breakage caused through handling.
- Misuse, neglect or inappropriate storage.
- Water or liquid damage.
- Heat, direct sunlight or unsuitable environmental conditions.
- Damage caused by unauthorised modification or attempted repair.
- Normal wear associated with reasonable use of the product.
- Natural variations in timber grain, colour or handcrafted finish that are not manufacturing defects.
How to make a warranty claim
Contact Us
Email sales@officialstaunton.com with your order details and a clear description of the issue.
Send Photographs
Provide clear images showing the affected area and, where useful, the complete product.
Assessment
We will review the information and advise you of the appropriate next step if the claim falls within the warranty.
Depending on the circumstances, we may ask for the product or affected component to be returned for inspection before a remedy is agreed.
How an approved claim may be resolved
Where we confirm that a fault is covered by this warranty, we will determine an appropriate remedy having regard to the nature of the defect, the product and the practical options available.
This may include repair, replacement of an affected component, replacement of the product, or another appropriate solution agreed with you.
This warranty is additional to your statutory rights
The 3-year Official Staunton warranty does not replace, restrict or remove any rights you may have under applicable consumer law.
You may have legal remedies relating to faulty goods independently of this warranty, including in circumstances where the 3-year warranty has expired.
Need assistance?
If you have a question about the warranty or believe your product may have developed a manufacturing fault, please contact us.
Email:
sales@officialstaunton.com
Phone:
+44 (0)1948 880 060