General Data Protection Regulation

We at ECC take your privacy and data protection rights extremely seriously. In our Privacy Policy, we set out your key rights under the General Data Protection Regulation, set out the ways in which we collect and process your Personal Data, and detail the legal basis upon which we do that.

In the event that you have any queries regarding our Privacy Policy, or wish to exercise your legal rights in respect of your Personal Data which we hold, please contact us-

1. Definitions


We, Us, Our: ECC

You, Your: An individual who visits our website or in some other way uses our services, whether in a personal capacity or as a representative of a business or organisation.

Personal Data: Any information which on its own, or in combination with other information available to us, can be used to identify you. This includes, but is not limited to, full name, date of birth, home address, business address, email address, telephone numbers, financial information including credit/debit card details, IP address, information from credit reference or fraud prevention agencies, court records of debt judgements and bankruptcies, and publicly available information from Companies House.


2. Your Key Rights Under Data Protection Law


You have the right to:

(a) Be informed about our processing of your personal data

(b) Have your personal data corrected if it’s inaccurate or completed if it is incomplete;

(c) Object to the processing of your personal data

(d) Restrict the processing of your personal data

(e) Have your personal data erased;

(f) Request access to your personal data

(g) Move, copy or transfer your personal data

(h) Complain to the Information Commissioner’s Office if you consider your data protection rights have been infringed.


3. Using Your Personal Data


We will collect and process your Personal Data as follows:

(a) As is necessary to perform our contract with you, including (but not limited to):

(i) To take steps at your request prior to entering into a contract, for example responding to requests for information about our services, or to provide a quote.

(ii) To decide whether to enter into a contract with you.

(iii) To search at credit reference agencies or to apply for credit insurance, if you have requested credit facilities.

(iv) To manage and perform our contract with you.

(v) To bill and collect money owed to us

(vi) To update our records.


(b) As is necessary for our own legitimate business interests, including (but not limited to);


(i) for our own internal accounting, training, managing and auditing operations;


(ii) for debt recovery and collection purposes and for the establishment and defence of legal rights.


(c) As is necessary to comply with a legal obligation, including (but not limited to):


i (i) When you exercise your rights under data protection law and make requests;

ii (ii) For compliance with legal and regulatory requirements

iii (iii) For the establishment and defence of legal rights;

iv (iv) For compliance with lawful requests from public authorities, including law enforcement requirements


(d) Based on your consent, for example (but not limited to) sending you informational and promotional material in accordance with your marketing preferences. You are free at any time to withdraw your consent by following the unsubscribe instructions contained in every marketing email. In the case of social media, you can manage your consent and preferences via the relevant social media platform.


4. Sharing Your Personal Data


Subject to applicable data protection law, we may share your personal data with:

(a) Companies falling within ECC;

(b) Sub-contractors and other persons or organisations who help us provide our services, for example (but not limited to) logistics and haulage companies and couriers engaged by us;

(c) Companies and other persons providing services to us, including (but not limited to) IT services;

(d) Companies and other persons providing marketing services to us, where you have given us your consent to send you marketing and promotional materials.

(e) Our legal and professional advisors, including accountants and auditors;

(f) Fraud prevention agencies, credit reference agencies, credit insurance brokers and institutions, and debt collection agencies;

(g) Courts, to comply with legal requirements and for the administration of justice;

(h) Government bodies or agencies in the UK or overseas, to comply with legal obligations and requirements;

(i) Any acquirer in the event of a sale, merger, consolidation, liquidation, reorganisation, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy and you will be notified of the change either by email or by a notice on our website or social media platforms.



5. Cookies and Tracking


We may use various technologies to collect and store information when you use our website, which may include cookies and similar tracking technologies, to administer the website and track users’ movements around the website. Users can control the use of cookies at the individual browser level.

6. Accuracy and Retention of Personal Data


To the extent that you provide us with the necessary information, we will do our best to ensure that your Personal Data is kept accurate and up-to-date. If your Personal Data changes, then it is your responsibility to notify those changes to us.

We will retain your Personal Data for as long as is necessary to provide you with our services. In the event that we have had no dealings with you for a period of 24 months, your Personal Data will be erased from our systems. We may retain and use your Personal Data in order to comply with legal obligations, resolve disputes, enforce our contracts, or for the establishment and defence of legal rights.