Returns & Shipping

Goods must be unused and in pristine resalable retail condition to qualify for a refund. All Retail Packaging must be intact to qualify. 

Please note that goods returned that do not meet the specified returns policy criteria will be promptly returned to the sender. It is essential to ensure that the returned items adhere to the conditions outlined below to facilitate a smooth refund process.

We appreciate your cooperation in adhering to these guidelines, as it enables us to provide you with efficient and timely assistance. Thank you for choosing us for your holiday shopping needs! 

 

 

🕒 Return Deadline: You have 14 days to notify us, with an additional 16 days from the date of receipt, for a total of 30 days.

📦 Packaging:

  • Your set must be in pristine, unused condition.
  • Return it with all original packaging, including the outer brown card carton. If missing, use a suitable replacement for safe transportation.
  • Ensure branded inner packaging is intact and undamaged. Returning with only inner packaging may complicate the process.
  • Keep the inner packaging clean and free from parcel tape to aid in resale.
  • Ideally, use the original outer carton for shipping. Retain and reuse corner protectors if included with your chess board.

📝 Include:

  • Your name, address, phone number, and order number (if possible).
  • Consider adding a copy of your packing slip for smoother processing.

📬 Where to Send: THE ENGLISH CHESS COMPANY Returns Department, Unit 3 Garners Lane, Shropshire, SY13 2NF

📮 How to Send:

  • Recommended: Use Parcel Force at your local post office or a home collection courier service like Parcel2Go for competitive rates.
  • Ensure the item is well-insured for the journey back, following the packaging requirements.
  • Returns costs are not covered by the company

Refund Processing Time:

  • Typically, refunds will be processed within 2-6 days after receiving the unused, good-condition item.

🔄 Exchange:

  • If you want to exchange your item, initiate a refund first, then place a new order for the desired item.

Return Checklist:

  • Securely pack the set in its original packaging.
  • Include your details and the packing slip.
  • Safely return the item.
  • Once your return meets these guidelines, your refund will be promptly processed.