UNWANTED GOODS

If you are not completely satisfied with a product, you have a full 30 days from the date of purchase to return the product for a refund or store credit. Products may only be returned if unused and in original condition. YOU MUST NOTIFY US VIA EMAIL WITHIN 14 DAYS of your intent to return/cancel otherwise the claim will not be valid.  

PLEASE NOTE: Returning the Product

Please return the goods well packaged using a “signed for” insured Postal service. 

No refund will be given for merchandise damaged due to poor packaging by the customer. Remember to enclose the order number or and invoice so we may identify with the customer return 

DAMAGED GOODS 

You will not be charged for postage twice if a product arrives damaged and requires replacement. If a product arrives in a damaged condition, please contact us immediately by email or our contact form so we may arrange a collection. Claims for damage must be reported to us within 1 day of receipt of goods otherwise the claim will not be valid. 

Return Address

ENGLISH CHESS COMPANY 

RETURNS DEPT

3 GARNERS LANE, WHIXALL, SHROPSHIRE 

SY13 2NF 

 

Please allow 7-10 days processing time for credit adjustments on modified orders or returns.

Official Staunton adheres to The Consumer Protection (Distance Selling) Regulations 2000 regarding the protection of consumers in respect of distance contracts. Through this regulation, customers in the European Union have the statutory right to withdraw from the purchase of an item from the Official Staunton web site within seven working days (cooling-off period) of receiving a product from us. 

 

No Restocking Fees
We do not charge restocking fees, however, it is important that you return items in new condition or as close to new condition as possible. Customers are expected to pay for return postage charges except in certain damage cases (see Damages).

Refunds and Store Credits
A refund by check or credit card will be automatically given unless a store credit is specifically requested by the customer. Store credits can be applied to future orders or later requested as a cash refund. Postage fees are non-refundable.

Postage Fee Refunds
Generally, Postage fees are non-refundable. However, the Postage fees will be waived or credited if a shipping error is made by us. In this event, we'll cover the cost to replace the product and return. 
 

Please provide as much detail as possible. We will work quickly to replace the damaged merchandise. Save the product and packaging and wait for further instructions. We will usually be sent a replacement right away and the damages will be handled separately. Please don't simply return it - we need to process a claim with the shipping carrier first.

 

 

Returns outside of Europe must be clearly labeled " RETURN OF BRITISH PRODUCT TO SUPPLIER"  we will not be responsible for any levy of import VAT/Duties applied for failure to a notification.

 

UK (EUROPEAN) RETURN POLICY

In accordance with the distance selling act of 2014, the customer must advise intent to cancel/return the goods within 7 days of delivery.
Our policy lasts for 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Claims for damage must be reported to us within 1 day of receipt of goods otherwise the claim will not be valid.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.