🧊 Damaged Items

Please inspect your order upon arrival. Any damages, defects, or shortages must be reported to us within 3 days of delivery so we can resolve the issue promptly. Claims made after this period may not be accepted.

📦 How to Return

• Notify us within 14 days of receiving your order. sales@officialstaunton.com
• You then have a further 14 days to return the item.
• Ensure the item is unused and in its original packaging.
• Include your order number and reason for return inside the parcel.
• Ship to our return address below.

🔍 Inspection & Refund

Once we receive and inspect the returned item, a full refund will be issued to your original payment method, typically within 2–6 business days. You’ll be notified by email once processed.

🔁 Exchanges

Want to swap for a different item? Just let us know your preferred replacement and we’ll do our best to accommodate, subject to availability.

🚚 Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or sent in error.

📮 Return Address

🚫 Exclusions

• Returns after 30 days from delivery
• Used, marked, or damaged goods (unless reported within 3 days)
• Customised or clearance items

📩 Need Help?

For any queries or assistance, feel free to contact our support team at
sales@officialstaunton.com

📚 Consumer Rights & Distance Selling

We fully comply with UK Online and Distance Selling Regulations as outlined by GOV.UK. You can read more about your consumer rights by visiting the official guidance page.