Returns & Shipping
Claims for damage must be reported to us within 1 days of receipt of goods otherwise the claim will not be valid.
In accordance with the distance selling act of 2014 the customer must advise intent to cancel/return the goods within 14 days of delivery
We aim to ship your order within 1 working day, we also operate an express next day delivery service available at checkout. Shipping to Europe is normally within 7 working days, Rest of World- 5 to 7 days.
OUTSIDE EUROPE RETURNS POLICY
CUSTOMS DECLARATION DOCUMENTS
Returns outside of Europe must be clearly labeled " RETURN OF BRITISH PRODUCT TO SUPPLIER" we will not be responsible for any levy of import VAT/Duties applied for failure to notification.
UK (EUROPEAN) RETURN POLICY
In accordance with the distance selling act of 2014 the customer must advise intent to cancel/return the goods within 14 days of delivery.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Claims for damage must be reported to us within 7 days of receipt of goods otherwise the claim will not be valid.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at email@example.com
Official Staunton Chess Company