Returns & Shipping
Official Staunton Customer Returns
Returns Procedure & Instructions
If you have changed your mind and wish to return your order, please follow the instructions below carefully. Returns that do not meet these requirements may be delayed or subject to deductions.
Returns at a Glance
A Clear and Secure Returns Process
Please notify us first, repack the item correctly and use a tracked and insured return service.
Notify Us Within 14 Days
You must notify us within 14 days if you wish to return your order.
A Further 14 Days to Return
Once you have notified us, you have a further 14 days to send the item back.
Unused and Complete
The item must be unused and returned with all original packaging.
Tracked and Insured
The return remains your responsibility until it is safely received by us.
Preparing Your Return
Packaging Requirements
Your item must be returned unused and in all original packaging. Correct packaging is essential to protect the product while it is in transit.
Use an Outer Protective Carton
The original outer brown carton must be included or replaced with a suitable protective shipping carton.
Retain All Inner Packaging
Inner packaging must be complete, clean and in a condition suitable for resale.
Do Not Tape Product Packaging
Do not apply parcel tape, labels or courier documentation directly to product boxes or branded packaging.
Reuse Protectors and Inserts
Corner protectors, foam inserts, cardboard supports and protective sleeves must be retained and reused.
Do Not Return the Item in Inner Packaging Alone
Returns sent using only the product or inner packaging are likely to be damaged in transit. Damage caused by insufficient packaging may affect the amount refunded.
Step-by-Step Guidance
The Returns Process
Follow each stage in sequence to help us identify, inspect and process your return without unnecessary delay.
Send an Email
Email sales@officialstaunton.com to notify us that you intend to return the order.
Pack It Correctly
Repack the item using all protective materials and include the invoice or identifying information inside the parcel.
Send Tracked and Insured
Use a suitable tracked and insured postal or courier service and retain your proof of posting.
Refund Processed
Once the parcel is received, the return will be inspected and any applicable refund will be processed.
Parcel Identification
Include These Details Inside the Parcel
Clear identification allows us to match the return to your order and customer account. A copy of your invoice or packing slip is ideal.
Your Name and Address
Include the name and address used when placing the order.
Your Order Number
Include the order number wherever possible so the return can be located quickly.
Your Contact Details
Provide a current email address or other contact details in case further information is required.
Returns received without identification may be delayed while we establish who sent the parcel and which order it relates to.
Return Delivery
How to Send Your Return
We strongly recommend using a tracked and insured service suitable for the value, dimensions and weight of the parcel.
Royal Mail or Parcelforce
Royal Mail and Parcelforce services may be purchased through your local Post Office.
Courier Comparison Services
Courier services may also be arranged through comparison providers such as Interparcel.
Parcel2Go
A suitable courier service may also be sourced through Parcel2Go, subject to its own terms and service options.
Visit Parcel2Go →The Return Remains Your Responsibility
The parcel remains your responsibility until it has been safely received by us. Please retain proof of posting and tracking information until the return has been confirmed.
Return Destination
Return Address
The English Chess CompanyUnit 3 Garners Lane
Whixall
SY13 2NF
United Kingdom
Please write the address clearly and ensure any previous courier labels or barcodes are removed or fully covered.
Statutory Return Period
Return Timeframe
You have 14 days to notify us that you wish to return your order and a further 14 days to send the item back. Returns outside this timeframe may not be accepted.
Final Check
Return Checklist
Before handing the parcel to your chosen carrier, please confirm that each of the following requirements has been met.
Item Unused
The product has not been used and remains in its original condition.
All Packaging Included
Product packaging, protective inserts and outer packaging are all present.
Packed Securely
The parcel is protected against movement, impact and damage during transit.
Your Details Are Enclosed
Your name, address, order number and contact details are inside the parcel.
Tracked Delivery Selected
A tracked and appropriately insured service has been arranged.
Your statutory rights are not affected.