You have 14 days to notify us with a further16 days from the date of receipt to return the set. (30 days in total)
If you've had a change of heart and wish to return your set for a refund or exchange, kindly follow the guidelines provided below.
Your set must be in pristine, unused condition and must be returned with all of its original packaging, including the outer brown card carton. In case the outer carton is missing, it's essential to utilize a suitable replacement to ensure the safe transportation of the product. Any branded inner packaging must be intact and free from damage. Returning products with only their inner packaging may lead to damage, complicating and delaying the return and refund process.
Please make sure that the inner packaging remains clean and free from parcel tape as we aim to resell the product. Ideally, utilize the original outer carton for shipping. If your chess board was delivered with corner protectors, kindly retain and reuse them.
Remember to include:
Don't forget to enclose your name, address, phone number, and preferably the order number as well. As long as we have some means of identifying the order as originating from you, we can process your refund smoothly. Including a copy of your packing slip is highly recommended.
Where to send it:
Please send your returns to:
THE ENGLISH CHESS COMPANY Returns Department, Unit 3 Garners Lane Shropshire SY13 2NF
How to send it:
We recommend using Parcel Force, available at your local post office, or consider utilizing a home collection courier service accessible at Parcel Delivery & Courier Services | Send a Parcel | Parcel2Go which offers competitive rates. It's your responsibility to ensure the item reaches us in good condition; therefore, be sure to insure the parcel for its journey back to us. Refer to the packaging requirements mentioned above.
Refund Processing Time:
Typically, refunds will be processed within 2-6 days after we receive the returned item in good, unused condition.
Exchanging for Another Product:
If you wish to exchange your item for something else, please initiate a refund first. Afterward, you can easily place a new order for the desired item.
- Ensure the set is securely packed in its original packaging.
- Include your details and the packing slip.
- Safely return the item to us.
Once your return adheres to these guidelines, your refund will be promptly processed.