Returns & Shipping
YOU MUST NOTIFY US VIA EMAIL WITHIN 14 DAYS of your intent to return/cancel otherwise the claim will not be valid. You then have a further 16 days to return the order.
1) Product Retail packaging must be intact and unopened. Must be Unused and in original packaging
2) Your details/packing slip included inside the returns parcel
3) Returned securely using a signed for courier service and email us the tracking number so we may apply a refund once returned, without a verifiable tracking number refunds will not be actioned.
4) Email us the tracking and courier used so we may cross reference the return
DAMAGED GOODS/ MISSING PIECES
You will not be charged for postage twice if a product arrives damaged and requires replacement or if there are missing pieces, components. Please contact us immediately by email or our contact form so we may arrange a collection and or send the missing components Claims must be reported to us within 7 days of receipt of goods otherwise the claim will not be valid.
If you are not completely satisfied with a product, you have a full 30 days from the date of purchase to return the product for a refund or store credit. Products may only be returned if unused and in original and unused condition.
YOU MUST NOTIFY US VIA EMAIL WITHIN 14 DAYS of your intent to return/cancel otherwise the claim will not be valid.
Returning the Product
Please return the goods well packaged using a “signed for” insured Postal service. You are required to email us with the returns tracking number so we may apply for a refund accordingly No refund will be given for merchandise damaged due to poor packaging by the customer. Remember to enclose the order number or an invoice so we may identify with the customer return.
ENGLISH CHESS COMPANY
RETURNS DEPT 3 GARNERS LANE,
Please allow 7-10 days processing time for credit adjustments on modified orders or returns.
Postage Fee Refunds
Generally, Postage fees are non-refundable. However, the Postage fees will be waived or credited if a shipping error is made by us. In this event, we'll cover the cost to replace the product and return it.
Please provide as much detail as possible. We will work quickly to replace the damaged merchandise. Save the product and packaging and wait for further instructions. We will usually be sent a replacement right away and the damages will be handled separately. Please don't simply return it - we need to process a claim with the shipping carrier first.