Delivery
Official Staunton UK Orders
Delivery Information
All orders are dispatched from the United Kingdom using tracked and insured delivery services. Our aim is to provide secure packing, dependable delivery and clear information throughout the process.
Delivery at a Glance
Clear Expectations from Dispatch to Delivery
Delivery Service
Royal Mail ParcelForce Tracked
Most UK orders are delivered within up to three working days following dispatch - free delivery promotions do not apply .
Dispatch Days
Monday–Thursday
Orders are processed for dispatch during our normal weekday dispatch schedule.
Parcel Tracking
Fully Tracked
Tracking information is provided by email once your parcel has entered the courier network.
Parcel Protection
Insured Delivery
Orders are sent using insured services to provide added protection while in transit.
Your Delivery Journey
From Order Confirmation to Your Door
Each order moves through a structured dispatch process intended to protect the product and provide a clear delivery record.
Order Received
Order Confirmation
Your order is received and entered into our processing system.
Preparation
Securely Packed
Your chess set or equipment is carefully prepared and packaged for safe transit.
Courier Handover
Dispatched
The parcel is transferred to the courier and tracking information is issued.
Final Stage
Delivered
The courier completes delivery according to the address and courier service chosen at time of order and or instructions provided.
UK Delivery Details
Dispatch and Delivery Times
The following information applies to standard UK delivery unless a different service is shown during checkout or confirmed separately.
Orders Placed Before 1:00pm
Orders placed before 1:00pm between Monday and Thursday are processed for dispatch, subject to stock availability, payment clearance and operational capacity.
No Friday Collections
Courier collections and routine dispatches do not take place on Fridays. Orders placed later in the week may therefore be processed on the next available dispatch day.
Up to Three Working Days
Royal Mail Parcelforce’s tracked delivery typically takes up to three working days from the date of dispatch. Free delivery promotions do not apply
Tracked and Insured Transit
Parcels are dispatched using tracked and insured courier services to provide a clear delivery record and added protection during transit.
Important Delivery Information
Please Check Your Details Carefully
Confirm the Delivery Address
Please ensure that the delivery address supplied at checkout is complete and accurate before placing your order.
Failed Delivery Attempts
Failed delivery attempts, incomplete addresses or unavailable recipients may result in additional delays or the parcel being returned.
Courier Network Delays
Delivery dates are estimates. Once a parcel has been dispatched, delays caused by the courier network may be outside our direct control.
Tracking and Support
Following the Progress of Your Order
Once your order has been dispatched, tracking details will be sent to the email address supplied during checkout.
Written Support
Email Customer Services
Contact our team with your order number and relevant delivery information.
sales@officialstaunton.com →Website Assistance
Use Live Chat
Live chat is available through our website during normal business hours and is the fastest route for general assistance.
Open the live-chat icon on this pageCourier Updates
Check Your Tracking
Use the courier tracking link supplied by email for the latest delivery status and available delivery options.
Tracking is issued after dispatchCustomer-Requested Delivery Changes
What Happens if I Rearrange My Delivery Directly with the Courier?
Delivery changes made after dispatch create a separate arrangement between the recipient and the courier.
Changes Made After Dispatch
If you request a redelivery, change the delivery date, select a Safeplace, nominate a neighbour or arrange collection from a local delivery office, those instructions are made directly between you and the courier.
Our Access Becomes Restricted
Once a delivery change has been requested, we may no longer have access to the courier’s delivery-management system for that parcel.
We Cannot Override Instructions
We are unable to view, amend, cancel or override courier instructions placed directly by the recipient, and we cannot contact a local delivery office to alter those arrangements on your behalf.
Contact the Courier About Your Requested Change
If an issue relates to a delivery instruction that you placed directly with the courier, please contact the courier first using your tracking number, as it will normally be best placed to view and manage that instruction. This does not affect any statutory rights you may have against us as the retailer.
Damaged or Faulty Goods
Reporting Damage Following Delivery
We take great care when packing and dispatching our products. If an item appears to have been damaged in transit, or you believe that it was faulty when supplied, please contact us as soon as reasonably possible so that the circumstances can be properly investigated.
Please Inspect Your Order
We recommend inspecting your order promptly after delivery. Where visible damage is discovered, please notify us as soon as reasonably possible. Prompt notification is particularly helpful where damage may have occurred during carriage, as courier records and delivery evidence can then be investigated without unnecessary delay.
Photographs and Packaging
To help us establish what has occurred, we may ask for clear photographs of the product, the affected area, the external packaging, internal protective packaging and the courier label. Where reasonably possible, please retain the packaging until we have completed our initial assessment.
Transit Damage and Product Faults
Where goods are shown to have arrived damaged, faulty, not as described or otherwise not in conformity with the contract, we will deal with the matter in accordance with the Consumer Rights Act 2015 and any other applicable consumer legislation.
Damage Occurring After Delivery
Consumer rights relating to faulty goods do not extend to damage caused after delivery by accidental impact, misuse, inappropriate storage or handling, unauthorised alteration or repair, or normal wear and tear. Where necessary, we may examine the nature and location of the damage together with photographs, packaging, delivery information and other available evidence when determining its likely cause.
Your Statutory Rights
Nothing in this delivery policy limits or excludes your statutory rights. Customers may have rights to reject, repair, replacement, price reduction or refund where the requirements of the Consumer Rights Act 2015 are satisfied. Our request that delivery damage is reported promptly is intended to assist investigation and does not replace or restrict those statutory rights.
Refused and Returned Parcels
Charges, Refunds and Redelivery
The following terms apply where a parcel is refused, remains undelivered or is returned because of circumstances within the customer’s control.
Refused or Undelivered Parcels
If a parcel is refused by the recipient, is subject to repeated failed delivery attempts or is otherwise returned due to circumstances within the customer’s control, it will be handled as a returned parcel.
Original Delivery Charges
Any original delivery charge is non-refundable because the outbound delivery service has already been performed.
Return Carriage Costs
Where the courier charges us to return the parcel, we reserve the right to deduct the actual return-carriage cost, currently up to £9.00, from any applicable refund. This reflects the cost incurred and is not a penalty charge.
Refund Processing
Once the returned parcel has been received and checked at our warehouse, we will process any applicable refund in accordance with the relevant returns terms.
Redelivery Requests
Where redelivery is requested, a new delivery charge will be required to cover the cost of dispatching the parcel for a second time.