Information we collect

Depending on how you interact with us, we may collect information including:

• Your name and contact details.
• Billing and delivery addresses.
• Email address and telephone number where provided.
• Order and transaction information.
• Correspondence and customer-service enquiries.
• Account information if you create a customer account.
• Marketing preferences.
• Technical information such as IP address, browser, device and website activity.

Payment information is processed through the payment services available through our ecommerce platform and payment providers. We do not need to receive your complete payment-card details in order to operate the normal day-to-day administration of your order.

How we use your information

We may use personal information to:

• Process and fulfil orders.
• Take or facilitate payment.
• Arrange shipping and delivery.
• Provide customer service and respond to enquiries.
• Administer returns, refunds, warranties or other after-sales matters.
• Maintain appropriate business, accounting and transaction records.
• Detect or prevent fraud and protect our website and customers.
• Operate, analyse and improve our website and services.
• Comply with legal and regulatory obligations.
• Send marketing communications where permitted.

The legal basis for processing will depend on the purpose involved. This may include performance of a contract with you, compliance with legal obligations, our legitimate interests in operating and protecting our business, or your consent where consent is required.

Email marketing

Where permitted, we may send you information about products, offers, company news and other updates.

Where your consent is required, we will ask for it. You can stop receiving marketing communications at any time by using the unsubscribe facility provided in our marketing emails or by contacting us.

Our ecommerce platform

Our online store is hosted using Shopify. Shopify provides the ecommerce infrastructure that enables us to offer our products and services online.

In operating a Shopify-powered store, personal information may be processed through Shopify and its systems in connection with activities such as browsing, checkout, payment, fraud prevention and order administration.

Shopify also has its own privacy information explaining how it processes personal data in connection with its platform and consumer services.

Service providers and third parties

We may share personal information with organisations that provide services necessary for us to operate our business.

Depending on the transaction and services used, these may include:

• Our ecommerce platform provider.
• Payment processors and payment-service providers.
• Delivery companies, couriers and postal operators.
• Website, hosting and technology providers.
• Analytics and marketing service providers where applicable.
• Professional advisers such as accountants or legal advisers where necessary.
• Government, regulatory or law-enforcement bodies where disclosure is legally required.

Third-party providers may process personal information according to their own privacy policies and legal responsibilities.

International processing

Some of the technology and service providers involved in operating an international ecommerce website may process information in countries outside the United Kingdom.

Where personal information is transferred internationally, applicable data-protection requirements and appropriate safeguards are used where required.

Cookies and similar technologies

Our website uses cookies and similar technologies to operate essential website functions, remember choices, maintain shopping-cart and checkout functionality and, depending on your choices and our configuration, support analytics, marketing or advertising.

Some cookies are necessary for the website to function. Other technologies may be controlled through the privacy or cookie choices presented on the website where applicable.

How we protect personal information

We take reasonable technical and organisational precautions intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Ecommerce and payment providers also maintain security measures applicable to the services they provide. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, contractual, fraud-prevention and dispute resolution requirements.

Different categories of information may therefore be retained for different periods.

Links to other websites

Our website may contain links to third-party websites or services. Once you leave our website, the privacy practices of the external organisation apply.

We encourage you to review the privacy information of any external website before providing personal information to it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The current version will be published on this website. Where a change materially affects how we use personal information, we will take appropriate steps to bring the change to the attention of affected individuals where required.