At The Official Staunton Chess Company, your satisfaction is our priority. If you're not completely happy with your purchase, you're welcome to return it within 30 days for a full refund or exchange.
🧊 Damaged Items
Please inspect your order upon arrival. Any damages, defects, or shortages must be reported to us within 3 days of delivery so we can resolve the issue promptly. Claims made after this period may not be accepted.
📦 How to Return
- Notify us within 14 days of receiving your order.
- You then have a further 14 days to return the item.
- Ensure the item is unused and in its original packaging.
- Include your order number and reason for return inside the parcel.
- Ship to our return address below.
🔍 Inspection & Refund
Once we receive and inspect the returned item, a full refund will be issued to your original payment method, typically within 2–6 business days. You’ll be notified by email once processed.
🔁 Exchanges
Want to swap for a different item? Just let us know your preferred replacement and we’ll do our best to accommodate, subject to availability.
🚚 Return Shipping
Return shipping costs are the responsibility of the customer unless the item is faulty or sent in error.
📮 Return Address
The Chess Company
Unit 3 Garners Lane
Whixall SY13 2NF
United Kingdom
🚫 Exclusions
- Returns after 30 days from delivery
- Used, marked, or damaged goods (unless reported within 3 days)
- Customised or clearance items
📚 Consumer Rights & Distance Selling
We fully comply with UK Online and Distance Selling Regulations as outlined by GOV.UK. You can read more about your consumer rights by visiting the official guidance page.
Thank you for shopping with The Official Staunton Chess Company.
https://www.officialstaunton.com/pages/refund-policy
